How to Develop and Maintain Quality

How to Develop and Maintain Quality is a practical and accessible guide to implementing and sustaining quality standards across organisations of all types and sizes. Published by Lotus Press, this book provides managers, business owners, and quality professionals with a clear and actionable framework for understanding what quality really means in a business context — and what it takes to build quality into every dimension of organisational life, from products and processes to customer service and culture.

The book covers the foundational principles of quality management, including Total Quality Management (TQM), the Plan-Do-Check-Act cycle, quality circles, benchmarking, and the principles behind internationally recognised quality standards such as ISO 9000. It addresses quality in manufacturing and service environments, the role of leadership in driving quality culture, employee involvement and empowerment, customer focus and satisfaction measurement, and the tools and techniques used in quality improvement including statistical process control, fishbone diagrams, and Pareto analysis.

Written in clear, practical language without unnecessary jargon, this book from Lotus Press is an ideal reference for managers, students of business and management, and anyone responsible for quality in their organisation. Whether you are starting a quality improvement journey or seeking to consolidate and sustain existing standards, this book provides a solid and reliable foundation.

Product Details

Format: Paperback
Language: English
Publisher: Lotus Press
Dimensions: Approx. 22 × 14 × 2 cm
Weight: Approx. 0.30 kg
Delivery Time: 3–5 Business Days